What kind of food do you have?
We offer a variety of meals to satisfy every appetite: dinners, salads, soups, sandwiches, breakfast items and desserts. We have “family favorites” as well as internationally inspired dishes. We strive to prepare meals based on the season and what’s available locally. We also offer gluten-free, dairy-free, low carb and vegetarian dishes.
How large are your portions?
A “regular” dinner entrée will feed a hungry adult. Smaller portions are available for seniors, children or smaller appetites.
What’s on the Menu?
We offer weekly specials (usually 4-5 new entrees plus a new soup and/or salad entrée). We always have a large choice of regular menu items, such as grilled chicken breast, steak or salmon, salads, breakfast items and desserts. The specials reflect seasonal availability and international influences.
When should I order?
The new menu posts every Monday morning and closes on Saturday at 9 pm PST. You can order any time Monday through Saturday.
Why can’t I order on Sunday?
Each week features a new menu. We won’t know the items or quantities to make until all the orders are in. Sunday is the day we begin preparing the menu. We make only the amount of meals that have been ordered that week.
Do you have a minimum order?
Yes, there is a $50 minimum order for meals, not including tax and delivery.
Are the meals ready to eat?
All menu items are ready to eat. Those that require heating include heating instructions.
What if I have allergies or food restrictions?
Common food allergens are listed on each item’s label as well as items that are gluten or dairy free. Please note that all menu items are prepared in the same kitchen as items containing gluten, dairy, soy, nuts, etc.
A summary of nutritional content is listed for each menu item (Calories, Protein, Sodium, Carbohydrate, Sugars and Fats), so you can select those meals that conform to your diet.
What if don’t like certain foods?
If you don’t like certain foods (like eggplant or broccoli) you can leave a note to the chef with your order. We will do our best to fulfill your wishes if at all possible.
Can I call in an order?
Sorry, all ordering is done online.
Can I pay by check?
Only established customers can pay COD by check, and only with prior permission. All others must pay online with a credit or debit card.
Where are the meals prepared?
All meals are prepared by trained chefs in our professional, licensed kitchen in Lynnwood.
Can I cancel my order?
You may cancel your order any time during the open ordering window (Monday through Saturday 9pm). 100% refund will be returned within 7 business days.
What is your return policy?
At The Fresh Chef, we take great pride in the quality of our meals. We carefully inspect your order prior to shipment. Upon receipt, please inspect your purchase and notify us of any damage or missing items and we will arrange for a prompt refund or credit. If, within 7 days you are dissatisfied for any reason, you may request a credit or refund for the meal value. Please note, due to food safety regulations, we cannot accept returned food. We are unable to honor refunds for ordering mistakes placed by the customer, including mistakes involving delivery instructions.
What do you charge for delivery?
There is a $10 flat delivery fee for anywhere within the delivery area. If you order over $150 worth of meals, delivery is free!
What days do you deliver?
Deliveries are made once a week, either on Monday or Tuesday, depending on your zip code. Generally, deliveries within Snohomish County (west of 405) are delivered on Monday. King County and East Snohomish County orders are delivered on Tuesday.
What time can I expect my delivery?
Deliveries are made between noon and 4 pm.
What if I won’t be home to receive the delivery?
We can deliver to your porch or front door or you can arrange for a neighbor to collect your meals.
What if I won’t be home until later?
Please leave a large cooler with ice on your porch so meals can be kept at a safe temperature until you can refrigerate them.
Can I pick up my meals at your kitchen?
Sorry, our kitchen is only staffed when we are preparing your meals and is not open to the public.
Are the meals delivered hot or cold?
Meals are delivered cold, in insulated cooler bags with blue ice. Each item includes heating instructions if appropriate.
What should I do with the empty cooler?
Please leave your empty cooler(s) and blue ice out for pickup on your next delivery day. Or just call 206-214-5134 or email email@example.com and we will pick it up on your regular delivery day.
What is your delivery policy during hot weather?
During hot weather, we ask that you leave a large cooler on your porch with ice to receive your meals.
What is your delivery policy during inclement weather?
When inclement weather impacts the normal operation of our delivery service, The Fresh Chef will make every attempt to safely provide our services for our customers. We will also make every attempt to contact our customers to notify them in a timely manner regarding any changes in our services. During these challenging weather incidents, it is necessary for us to assess the safety of our delivery team, while giving the utmost consideration to our customers' orders.
Inclement weather conditions constitute any conditions which create unsafe or hazardous driving conditions. These condition may include, but are not limited to snow, ice, flooding, high wind, road closures and poor visibility. Indicators of these unsafe conditions could include community closures, weather alerts, news warnings, and public safety alerts. In snow conditions, roads or parking lots that have been unplowed or that require snow tires and/or chains will be considered an unsafe driving condition.
Do you offer Gift Cards?
Yes, we offer gift cards in any amount. You can purchase them online. and receive them by email. You can then print it out or forward to the recipient's email address.