Our Policies
Liability Agreement
The meals provided to you from The Fresh Chef (The Culinary Coop, LLC, DBA The Fresh Chef), referred to as "the company" have been prepared following Snohomish County health regulations. The company has provided heating instructions to the customer which details proper heating procedures for the food being delivered. The client assumes responsibility for maintaining the health standards of the product upon receipt. Please reheat all meals to 165 degrees.
The Snohomish County Health Department would like to inform you that consuming raw or undercooked meat may cause food borne illness.
We are not liable for incorrect delivery addresses. We will make every effort to deliver to the correct address on the day of delivery. However, we will not issue refunds for meals that are not delivered for this reason. Please check that the shipping address is correct before submitting your order.
Return/Refund Policy
At The Fresh Chef, we take great pride in the quality of our meals. We carefully inspect your order prior to shipment. Upon receipt, please inspect your purchase and notify us of any damage or dissatisfaction; we will arrange for a prompt replacement. If, within 7 days you are dissatisfied for any reason, you may request a refund for the meal value. Please note, due to food safety regulations, we cannot accept returned food. We are unable to honor refunds for ordering mistakes placed by the customer, including mistakes involving delivery instructions.
Cancellation Policy
Cancellations may be made any time during the open ordering window (Saturday midnight) 9pm. 100% refund will be returned within 7 business days.
Gift Cards
Gift cards are non-refundable once purchased and have no cash value. They may be redeemed for menu items only. No cash back.
Privacy Statements
The Fresh Chef is committed to respecting your privacy and recognizing your need for appropriate protection and management of contact information you share with us (the phrase "contact information" means any information by which you can be contacted, such as your name, mailing address, email address, telephone number, etc.). The Fresh Chef will not sell or solicit any information without written consent.
Snow/Inclement Weather Policy
When inclement weather impacts the normal operation of our delivery service, The Fresh Chef will make every attempt to safely provide our services for our customers. We will also make every attempt to contact our customers to notify them in a timely manner regarding any changes in our services. During these challenging weather incidents, it is necessary for us to assess the safety of our delivery team, while giving the utmost consideration to our customers' orders.
Inclement weather conditions constitute any conditions which create unsafe or hazardous driving conditions. These condition may include, but are not limited to snow, ice, flooding, road closures and poor visibility. Indicators of these unsafe conditions could include community closures, weather alerts, news warnings, and public safety alerts. In snow conditions, roads or parking lots that have been unplowed or that require snow tires and/or chains will be considered an unsafe driving condition.